Privacy and data use
These are Switchboard's current product-data principles for the founding decision sprint. They do not replace a signed statement of work, data-processing agreement, or institution-specific legal review.
What we collect
We collect the information a buyer, supplier, or operator submits, including contact details, decision context, product evidence, buying-path information, files, and service records. We also retain security, consent, approval, billing, and audit events needed to operate the service responsibly.
How we use it
We use submitted information to assess fit, research and verify institutional foodservice routes, prepare decision materials, administer a contracted engagement, secure the service, and meet recordkeeping obligations. Public research, buyer-provided facts, supplier submissions, and independently verified evidence remain separately labeled.
Buyer-control defaults
An application authorizes Switchboard to contact the applicant only. It does not authorize supplier outreach, disclosure of buyer identity, payment, a case study, logo use, testimonial use, or model training. Those permissions require separate, specific approval and default to off.
Suppliers and service providers
Switchboard does not sell or license identifiable buyer operating data. We disclose information to a supplier only when the buyer approves the named recipient and disclosure payload. Infrastructure, billing, communications, analytics, and AI providers may process the minimum information needed to provide an authorized service; engagement-specific subprocessors and AI use belong in the signed scope or data agreement.
Retention, export, and deletion
Retention depends on the record and the signed engagement terms. Raw operating files should not be kept longer than needed for the engagement; billing, consent, approval, security, and audit records may require longer retention. A signed statement of work or data agreement must specify any promised deletion schedule. Buyers may request an export, correction, or deletion review through their Switchboard operator.
Security and incidents
Switchboard uses access controls, evidence visibility rules, approval gates, and audit records to reduce unauthorized access or disclosure. No system is perfectly secure. Contracted customers should receive the applicable security, incident-notification, and data-processing commitments in writing before sharing sensitive operating data.
See also the service terms. Questions and requests should be sent through the Switchboard operator named in your application or signed engagement.